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Using the N-Tracking Help widget


Using the N-Tracking Help widget 

In this topic, you learn how to access topic-specific Help information using the N-Tracking Help widget. 

We estimate that this will take 3 minutes to complete.


The N-Tracking Help widget, introduced with release 23-1, replaces the compiled (PDF) User Guide that previously provided topic-specific help.

This new method for accessing Help provides the same information directly from the N-Tracking Support Portal. Consequently, these articles can be updated more quickly and frequently, based on user input.

Within N-Tracking, you can open the Help widget directly from the Map screen or from the Help option in your user menu.

Detailed Explanation 

Interaction 1 Click the Help button.

Interaction 1 Click the Search bar input field.

For this example, imagine that you want to find a topic that tells you more about how to work with aircraft labels. Use that as your search term. 

Interaction 1 Enter aircraft labels in the Search bar.

Interaction 1 Click the Search button.

Review the topics or articles that are retrieved, and select the one that best fits the question you have. In this example, select Automatically re-arrange aircraft labels on the map

Interaction 2 Click Automatically re-arrange aircraft labels.

As needed, scroll through the article to find and read the answer to your question.

Scroll through and read the topic until you find the information you need. 

After you read the article, you can optionally click Helpful if you found the answer you needed.

If you click Not helpful, that will alert us that this Help article needs some changes.

 For this example, indicate that the article provided the information you were looking for.

Interaction 1 Click the Helpful button. 

Interaction 1 Click the Close button.

Alternatively, you can open the N-Tracking Help widget from your user menu. 

Interaction 1 Click the username (Trainer_PF) menu button.

Interaction 1 Click the Help menu item.

After you click in the Search bar, you can use the widget exactly as previously described. 

You can also click Contact Support to launch a ticket exactly as you would from the N-Tracking Support Portal.

Complete the mandatory fields to provide this information for your support ticket. 

Interaction 1 Click the Your name input field.

This example shows typical entries for the support ticket information.

You may choose a different value in Type, depending on your need.

In Description, provide enough details for our Support team to investigate the issue or request. 

You can add a screenshot or attach other information files. When you have included all the information you feel is relevant to your query or issue, send the ticket.

Interaction 1Click the Send button.

You can continue with your other N-Tracking work, accessing the N-Tracking Help widget the next time you need Help information. 


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