Introduction
View automatic alerts and add manual alerts
In this topic, you learn how to view the details of automatically generated alerts. You also learn how automatic alerts differ from those you create yourself within N-Tracking.
We estimate that this will take 3 minutes to complete.
Detailed explanation
Automatic alerts
Your administrator can configure alerting rules. When conditions are fulfilled, a colorized notification is briefly displayed on your screen at the top, right-hand side. Alerts can be triggered for aircraft in your fleet only, not for other aircraft.
Your administrator can also configure if an alert rule is activated or not, as well as the parameters that cause an alert. For example, an alert rule could be configured that is activated when an aircraft is goes below flight level 150 during the cruise phase of a flight.
If you are consistently getting too many alerts and the trigger conditions for those alerts are wrong, please contact your N-Tracking administrator (not NAVBLUE) for support.
This is an example of an automatic alert.
Responding to alerts
Alert notifications display on the map for five seconds only. Click on the notification content to display the Flight Details pane for the aircraft in alert. Clicking anywhere outside of the message closes the notification.
Although five seconds sounds like a very short time to respond to the notification, the aircraft also displays in the Flight List in either the WARNING or CAUTION sections, depending on the alert. The Flight Details pane is your primary tool for reviewing the "aircraft in alert" details.
Acknowledging an alert
To acknowledge an alert, click the checkmark icon.
If an alert is not acknowledged, a notification displays every 30 minutes until the alert is acknowledged or closed.
You can review alert details in the Flight Details pane. When the alert condition is resolved, N-Tracking closes the alert automatically.
To review a closed alert, click Inactive alert on the Flight Details pane.
Manual alerts
In addition to alerts generated automatically based on system information, you can create a manual alert.
To create manual alerts, open the Flight Details pane of a flight and click the Add a manual alert icon.
The manual alert icon
Registration N831SY, with arrival time 1945Z is displaying a caution alert.
Select the flight in the Flight List to investigate.
Click SCX604.
The caution alerts you to a discrepancy between the aircraft altitude and its planned altitude.
Optionally, activate the Flight Plan slider so that the flight plan continues to display on the map after you close the Flight Details pane.
Click the Flight Plan slider.
Click anywhere on the map.
With a flight path shown on the map, you can zoom in to see the name of the waypoint to which the alert applies. (You may need to zoom to 20 NM to see this detail.)
The Flight Details pane closes and the flight plan of the selected flight continues to display.
Let's look at the caution again. Click the plane icon for registration N831SY, arrival time 1945Z.
Click the N831SY aircraft icon.
Click the checkmark icon in the CAUTION message on the Flight Details pane to acknowledge and mark the message as "read".
Click the checkmark icon.
After an alert is acknowledged or closed, you can click Inactive alert to review it again.
Click anywhere on the map.
For this next example, imagine that as a Dispatcher, you want to alert the flight crew about something related to registration N827SY, arrival time 2012Z.
Click SCX314.
Click the Manual alert icon.
Click the Level dropdown button.
Click the Warning list item.
Click the Message input field.
You have a maximum of 60 characters for the message.
Enter warning from Dispatch into the Message field.
Click the Add button.
Click anywhere on the map.
Let's look at that warning again.
Click SCX314.
In addition to using the checkmark to acknowledge the alert as "read", anyone can click the X to close a manual alert.
Automatic alerts can only be closed when the alert condition is resolved.
Like automatic alerts, manual alerts are visible to all N-Tracking users at your airline.
The user ID of the person who created the alert is saved with the message.
Click anywhere on the map.