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Reset your password


Reset your password 

In this topic, you learn some best practices to follow when creating your password. You also learn how to change your password. 

We estimate that this will take 2 minutes to complete.

Detailed explanation 

Passwords in N-Tracking

Your user name and password combine together to form your digital key in N-Tracking. This key determines your access rights within the application and as such should be kept safe from other people. Please follow the following best practices with your username and password:


  • Never share either your user name or password with other people.
  • Always change your password on a regular basis, especially if you think it has been compromised for any reason.
  • Use a mixture of lowercase and uppercase characters as a minimum.
  • Try not to use real words or words that can be easily guessed as your password.

  We all know that changing passwords can be a bit of a pain at times and keeping track of them all sometimes difficult, but imagine the personal consequences to you if for example there was an air incident and a your user name and password had somehow become readily available on the internet. How would your management team respond if a breach happened? 

    Passwords must be a minimum of eight (8) characters long and also contain at least one (1) number. It's a good idea to mix lowercase and uppercase characters as well.

Interaction 1 Click the user name dropdown button.

Interaction 2 Click the User Settings menu item.

Interaction 1 Click the Password menu item.

For the purposes of this demonstration we are initially going to enter a password that is only seven characters long.

 You'll see what happens if you don't meet the minimum password requirements.

    Passwords are case sensitive.

Interaction 1 Enter f42g8FDr into the Old password field.

Interaction 2 Enter Qx31fTt into the New password field.

Interaction 3 Enter Qx31fTt into the Confirm password field.

Interaction 4 Click the Save button.

    As we didn't enter a minimum of eight characters, this error message is expected. The good news is that we don't have to retype the whole password, we can simply append an additional character to the "New password" and "Confirm password" input fields. 

Let's add that required additional character.

Interaction 1 Enter 5 into the New password field.

Interaction 2 Enter 5 into the Confirm password field.

Interaction 3 Click the Save button.

    The password has now been changed. You'll need to use it the next time you log in to N-Tracking. Meanwhile, you can continue to use the application as usual now without having to log out.  


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